Shipping & Delivery Policy

TereaHouse delivers to addresses within the United Arab Emirates. [CONFIRM DELIVERY COVERAGE, E.G. ALL EMIRATES OR SELECTED EMIRATES ONLY]. We do not currently deliver outside the UAE [CONFIRM].

We currently deliver to the following locations:

• [INSERT EMIRATE / AREA 1]
• [INSERT EMIRATE / AREA 2]
• [INSERT ANY AREAS THAT ARE EXCLUDED OR HAVE SPECIAL CONDITIONS]

If your address is outside our delivery area, you will be informed at checkout or contacted by our team.

Delivery charges depend on [CONFIRM BASIS, E.G. LOCATION, ORDER VALUE OR DELIVERY SPEED]. The applicable delivery charge is shown at checkout before you confirm your order.

• Standard delivery: [INSERT CHARGE]
• Free delivery threshold, if any: [INSERT THRESHOLD OR DELETE THIS LINE]
• Other delivery options, if any: [INSERT OPTIONS AND CHARGES OR DELETE THIS LINE]

Estimated delivery times are: [INSERT ESTIMATED DELIVERY TIMEFRAMES BY LOCATION]. Delivery times are estimates, not guarantees, and may be affected by public holidays, weather, high order volumes, address issues or other circumstances outside our control.

Orders are processed on [INSERT PROCESSING DAYS, E.G. WORKING DAYS]. Orders placed after [INSERT CUT-OFF TIME, IF ANY] or on non-working days will be processed on the next processing day. Orders for age-restricted products may require age verification before dispatch.

We will let you know when your order has been dispatched [CONFIRM CHANNEL, E.G. EMAIL, SMS OR WHATSAPP]. On delivery, you may be asked to confirm receipt.

For age-restricted products, the recipient may be asked to show valid identification confirming they are at least 18 years old. If the recipient cannot do so, the order may not be handed over [CONFIRM DELIVERY-TIME AGE CHECK PROCEDURE].

[CONFIRM WHETHER TRACKING IS AVAILABLE. IF SO, DESCRIBE HOW CUSTOMERS RECEIVE A TRACKING LINK OR NUMBER]. You can also contact us for an update on your order.

Please check your delivery details carefully before placing your order. If you notice an error, contact us as soon as possible. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee this. Additional delivery charges may apply if an order needs to be redelivered because of incorrect details provided by the customer.

If delivery cannot be completed, for example because no one is available or the recipient cannot provide valid age identification, the courier may [DESCRIBE WHAT HAPPENS, E.G. NUMBER OF ATTEMPTS, WHETHER THE ORDER IS RETURNED TO US]. We will contact you to arrange next steps. Any refund for an undelivered order will be handled in line with our Returns & Refund Policy and applicable law.

If your order is significantly delayed or you believe it has been lost, please contact us with your order number. We will investigate with our delivery partner and keep you informed. If an order is confirmed as lost while in our or our courier’s care, we will arrange a replacement or a refund. Nothing in this policy limits or excludes any right you have as a consumer under applicable UAE law, including Federal Law No. 15 of 2020 on Consumer Protection (as amended) and its Executive Regulation. Where this policy and the law differ, the law applies.

If you have any questions about this policy, please contact us using the details below or through our Contact Us page.

• Business name: [INSERT REGISTERED BUSINESS NAME]
• Email: [INSERT BUSINESS EMAIL ADDRESS]
• Phone: [INSERT CUSTOMER SERVICE PHONE NUMBER]
• Address: [INSERT REGISTERED BUSINESS ADDRESS]
• Customer service hours: [INSERT CUSTOMER SERVICE HOURS]